Terms of Use
UPDATED: June 13, 2023
Please read these terms and conditions of use (“terms of use”) carefully. Your use of this website, as well as all other websites owned and operated by MPS Consulting Group and RJS Marketing (individually and collectively, “Site” or “Sites”) and/or the services provided by RJS Marketing through or in connection with the sites (including senior housing and care marketing and information services (“Services”)), is conditioned upon your acceptance of these terms of use without modification. By checking the box accompanying the link by which you arrived at these terms or by accessing or using our sites or services, you agree to be bound by the terms of use and all terms incorporated by reference. If you do not agree to the terms of use, do not use the sites and/or the services.
Please note that these terms of use contain a mandatory and binding arbitration, class action waiver, and waiver of the right to jury trial clause, which affects your rights regarding resolving any dispute with RJS Marketing Group. Please read it carefully.
The Sites and the Services are provided by RJS Marketing, Inc. (“RJS”).
The Terms of Use apply to your access to and use of the Sites and/or the Services, so please read them carefully.
To use the Sites and/or Services, you must be of legal age to enter into a binding contract and not be prohibited from using the Sites and/or Services by the laws of the jurisdiction from which you access the Sites and/or Services.
Our Services
RJS Marketing is a senior housing and care marketing and information service that provides resources and personalized assistance in finding senior housing and care. We help families find options based on a loved one’s stated needs and preferences and empower them to make informed decisions. This may include independent living, home care, residential care homes, assisted living, specialized memory care, and skilled nursing. Based on the family’s stated needs and preferences, we provide the family with information about contracted communities (“Participating Communities”) and we forward the family’s information to those Participating Communities. Families can review detailed information about local and national Participating Communities, and get personalized, knowledgeable assistance by telephone from a Senior Placement Group Senior Living Advisor. The service is offered at no charge to families as the Participating Communities pay a fee to RJS.
Participating Senior Housing And/or Care Communities
The Participating Communities are solely responsible for evaluating, accepting (or declining, as appropriate), and caring for all residents, including, without limitation, ensuring that their staff are appropriately qualified, current on education, and possess the necessary facilities, resources, and equipment to competently provide the services and care required by its residents.
Each Participating Community is responsible for the conditions at its community and the training of and acts and omissions of its employees, contractors, vendors, and any other individual who works at or for a community.
Each Participating Community is responsible for the content of the information posted on its page or on the Sites. The information does not represent our views or any individual associated with us, and we do not control this content. We do not vouch for the accuracy or completeness of any of the information posted by and/or for the Participating Community on the Sites, and do not take any responsibility or assume any liability for any actions you may take as a result of reading the information posted by and/or for the Participating Community on the Sites. By using the Sites and/or Services, you assume all associated risks.
No Endorsement; No Affiliation; Not a Broker
We exercise no independent judgment as to the quality of, nor do we recommend or endorse, any Participating Community. We provide only an information service and do not (1) place the consumer in any Participating Community, (2) perform any medical assessment of or for the consumer or the Participating Community, or (3) participate in the consumer’s and Participating Community’s decision regarding final selection or admittance.
Further, we are not a representative of or agent for either the consumer or the Participating Community and do not act on either’s behalf. It is the responsibility solely of the Participating Community and the potential resident, and/or the potential resident’s family and care provider(s) and/or other involved parties acting on the potential resident’s behalf to determine if any person is an appropriate admission to the Participating Community. RJS does not broker, sell, or lease space directly and is not a party to any transaction between the provider and the family.
No Professional Advice
Privacy and Consent to Communications
Your privacy is important to us, and we provide a Privacy Policy that sets out how we collect and use your personal information collected from the Sites and in connection with your use of our Services. Please review our Privacy Policy to which you should refer to fully understand how we collect and use personal information. By filling out any forms on the Sites or providing information to us, you expressly consent to being contacted by us and/or the Participating Communities, whether by phone, mobile phone, email, mail, or otherwise. If you are a customer or potential customer of the Services, you authorize us to provide the information that you provided us and related information we may receive from third parties to Participating Communities for the purpose of providing Services. Such authorization shall continue in effect until you have withdrawn your consent by requesting that we no longer provide you Services; provided that we may continue to refer to and/or disclose your information when communicating with a Participating Community as necessary for our normal Participating Community related business practices (such as Participating Community billing matters) until such matters are closed.
Recorded Telephone Communications
Telephone communications between You and RJS may be recorded or monitored for quality control purposes. You expressly consent to RJS recording and monitoring these telephone communications.
Consent to Automatic Telephone Dialing System
You agree to be contacted by RJS and by our senior living customers at the telephone number you have provided. You agree that we and our senior living customers may use automatic telephone dialing systems and technology to contact you by call or text message at the telephone number you have provided, even if you previously registered on a Do Not Call registry; however you do not need to consent to this to use our Services.
Use of Sites; Limited License
No Unauthorized Access of And/or Use of The Sites And/Or Services
The following are examples of some actions and activities that are prohibited by you in accessing and/or using the Sites and/or Services, and you agree not to do any of the following:
- Using the Sites for commercial purposes.
- Conducting or promoting any illegal activities while using the Sites or Services.
- Uploading or attempting to upload or otherwise transferring any virus, worm, trap door, back door, Trojan horse, timer, clock, counter, or other limiting or malicious routine, instruction, or design that would cause harm to the Sites, RJS’s computer and/or telecommunication systems or data.
- Interfering in any way with the proper functioning of the Sites (including harming, disabling, or significantly slowing) or interfering with or disrupting any servers or networks connected to the Sites, or disobeying any requirements, procedures, policies, or regulations of networks connected to the Sites.
- Modifying, copying, distributing, reselling, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, framing in another web page, and/or using on any other Web site or service any of the Sites content.
- Engaging in the practices of “screen scraping,” “database scraping,” “data mining,” or any other activity with the purpose of obtaining lists of users or other information, in whole or in part, from the Sites or use web “bots” or similar data gathering or extraction methods for such purposes.
- Attempting to reverse engineer or jeopardize the correct functioning of the Sites, or otherwise attempting to derive the source code of the software (including the tools, methods, processes, and infrastructure) that enables or underlies the Sites.
- Attempting to gain access to secured portions of the Sites.
- Circumventing, attempting to circumvent, disabling, or attempting to disable, or discovering or attempting to discover any security measures (including without limitation encryption algorithms, keys, passwords, and the like) used by or for RJS to protect its computer and/or telecommunications systems.
- Using the Sites and/or Services to generate unsolicited email advertisements or spam; and/or allowing, enabling, or otherwise supporting the transmission of mass unsolicited, commercial advertising or solicitations via e-mail (spam).
- Using the Sites and/or Services to stalk, harass, or harm another individual.
- Impersonating any person or entity, or otherwise misrepresenting your affiliation with a person or entity.
- Uploading, distributing or printing anything that may be harmful to minors.
- Mirroring or framing the Sites, placing pop-up windows over its pages, or otherwise affecting the display of its pages.
- Engaging in any other action in any way that is unlawful or harms RJS.
Account Security
On certain portions of the Sites, you will be provided with a password and user identification to use the Sites. You must agree to abide by these Site Terms and are responsible for all activity under such user identification. You are responsible for maintaining the confidentiality and security of any password connected with your account.
Links to External Websites
The Sites may provide links to external Web sites (“External Websites”). We provide these links to External Websites for your convenience only. We do not control such External Websites; therefore, RJS is not responsible for the content of any linked site or any link contained in a linked site. Our inclusion of links to such External Websites does not imply any endorsement of any such third party who advertises their goods or services through the Sites (including Participating Communities). We make no claim or representation regarding and accept no responsibility for, the quality, content, nature, or reliability of External Websites.
When you leave the Site, you should know that our Terms of Use and Privacy Policy do not apply to your use of External Websites. You should review the applicable terms and policies, including privacy and data gathering practices, of any External Websites to which you navigate from the Site. Your use of and dealings with the owners or operators of these External Websites are at your own risk, and you agree not to make any claim against RJS arising out of your use of these External Websites.
Third-Party Products and Services
We may run advertisements and promotions from third parties (including Participating Communities) on the Sites or may otherwise provide information about or links or referrals to third-party (including Participating Communities) products or services on the Sites (“Third Party Products and Services”).
We do not make any guarantees about the accuracy, currency, suitability, or quality of the information about such Third Party Products and Services, and we assume no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content made available by Third Party Products and Services. Because we do not control such Third Party Products and Services, we are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or promotions or from any Third Party Products and Services, and you use such Third Party Products and Services at your own risk.
Your business dealings or correspondence with, or participation in promotions of, such Third Party Products and Services, and any terms, conditions, warranties, or representations associated with such dealings or promotions are solely between you and such third party.
You should investigate and use your independent judgment regarding the merits, quality, and reputation of any Third Party Products and Services you find on or through the Sites.
Prohibited Conduct
a. By using the Site you agree not to:
- Violate, or encourage others to violate, the rights of third parties or us, including by infringing or misappropriating third party or our intellectual property rights;
- Use the Sites for any illegal purpose or in violation of any local, state, national, or international law;
- Publish, upload, or distribute User Content or other content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate;
- Interfere with security-related features of the Sites, including without limitation by (i) disabling or circumventing features that prevent or limit the use or copying of any content, or (ii) reverse engineering or otherwise attempting to discover the source code of the Sites or any part thereof except to the extent that such activity is expressly permitted by applicable law;
- Interfere with the operation of the Sites or any user’s enjoyment of the Sites, including without limitation by (i) uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code, (ii) making unsolicited offers or advertisements to other users of the Sites, (iii) attempting to collect, personal information about users or third parties without their consent; or (iv) interfering with or disrupting any networks, equipment, or servers connected to or used to provide the Sites, or violating the regulations, policies, or procedures of such networks, equipment, or servers;
- Engage in any fraudulent activity, including impersonating any individual or entity, claiming false affiliations, accessing the accounts of others without permission, or falsifying your age or date of birth;
- Attempt to assist or permit any persons in engaging or attempting to engage in any of the aforementioned activities.
b. Company reserves the right (but is not obligated) to do any or all of the following in connection with the public areas of the Site:
- Record the dialogue in public chat rooms;
- Investigate an allegation asserting non-compliance with these Terms and, at its sole discretion, determine to remove or request the removal of the communication in question;
- Remove communications that are deemed abusive, illegal, or disruptive or that otherwise fail to adhere to these Terms;
- Terminate a user’s access to any or all parts of the Sites upon any violation of these Terms;
- Monitor, edit, or disclose any communication made in connection with the Sites;
- Edit or delete any communication(s) published on the Sites, irrespective of whether such communication(s) violate these standards.
We have no liability or responsibility to users of the Site or any other individual or entity concerning the performance or nonperformance of the aforementioned activities.
Disclaimer
THE SITE AND THE SITE MATERIALS (INCLUDING ALL THIRD-PARTY CONTENT), AND ALL LINKS, INFORMATION, MATERIALS, EVALUATIONS, RECOMMENDATIONS, SERVICES, AND PRODUCTS PROVIDED ON OR THROUGH THE SITES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOU EXPRESSLY AGREE THAT THE USE OF THE SITES AND THE MATERIALS IS AT YOUR SOLE RISK. RJS AND ITS ASSOCIATED PARTIES (DEFINED AS AFFILIATES, SUCCESSORS, OFFICERS, DIRECTORS, SHAREHOLDERS, PERSONAL REPRESENTATIVES, AGENTS, AND EMPLOYEES) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE SITES, THE SITE MATERIALS, LINKS, INFORMATION, MATERIALS, SERVICES, AND PRODUCTS AVAILABLE ON OR THROUGH ON THE SITES AND/OR SERVICES. IN ADDITION, RJS IS NOT RESPONSIBLE FOR THE PRODUCTS OR SERVICES PROVIDED BY, OR THE CONDUCT OF, ANY THIRD PARTY OR ITS AGENTS OR EMPLOYEES (EVEN IF WE HAVE INTRODUCED YOU TO SUCH PARTY OR PARTIES), INCLUDING, WITHOUT LIMITATION, ANY PARTICIPATING COMMUNITY OR OTHER HEALTH CARE AND/OR ANY OTHER SENIOR HOUSING AND CARE PROVIDER, WHETHER OFFLINE OR ONLINE. NO ORAL OR WRITTEN INFORMATION FROM RJS OR ANY OTHER PARTY WILL MODIFY THIS DISCLAIMER. RJS EXPRESSLY DISCLAIMS ANY REPRESENTATIONS, WARRANTIES, OR COVENANTS THAT THE MATERIALS ON THE SITES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. WHILE WE ATTEMPT TO PROVIDE YOU ACCESS SAFE FROM VIRUSES, RJS DOES NOT REPRESENT, WARRANT, OR COVENANT THAT THE SITES OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IN NO EVENT SHALL RJS BE LIABLE TO THE USER FOR ANY OF THE PRODUCTS, SERVICES, CONTENT, OR INFORMATION PROVIDED THROUGH THE SITES OR OTHERWISE PROVIDED BY OR ON BEHALF OF RJS.
Blog/article content is intended for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or care. Never ignore professional medical advice because of something you have read here. Actual care is individualized and varies by facility. We do not guarantee the success of any care. You should not rely upon any information here to represent the facility that might be right for you or your loved one or available at any particular senior facility.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL RJS OR THE ASSOCIATED PARTIES BE LIABLE FOR ANY, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE SITES AND/OR SERVICES, OUR ACTS OR OMISSIONS UNDER OR IN ANY WAY RELATED TO THE SITES AND/OR SERVICES, OR OTHERWISE UNDER OR IN CONNECTION WITH THE SITES AND/OR SERVICES, REGARDLESS OF THE LEGAL THEORY, INCLUDING WITHOUT LIMITATION TORT, STRICT LIABILITY, BREACH OF CONTRACT, OR BREACH OF WARRANTY BY US OR ANY ASSOCIATED PARTY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS OF THIS “LIMITATION OF LIABILITY” SECTION SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF RJS OR THE ASSOCIATED PARTIES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE, OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE COMPLETE SITE EXCEED THE GREATER OF USD $50.00 OR ANY COMPENSATION YOU PAY, IF ANY, TO RJS FOR ACCESS TO OR USE OF THE SITE AND/OR SERVICES. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE RJS OR THE ASSOCIATED PARTIES’ LIABILITY FOR GROSS NEGLIGENCE, FRAUD, INTENTIONAL, WILLFUL, MALICIOUS, OR RECKLESS MISCONDUCT. SOME JURISDICTIONS (SUCH AS WASHINGTON STATE) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INDIRECT DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Indemnification
Termination
Changes To The Sites And/or Services
We reserve the right to change, modify, suspend, or cease providing the Sites and/or Services (and therefore, your access to and use of) at any time without notice.
Changes To The Terms
We reserve the right to change or modify any of the Terms of Use, the Sites, and/or the Services at any time. If we decide to change our Terms of Use, we will notify you by revising the date at the top of the Terms of Use, and in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). Your use of the Sites and/or the Services following the posting of changes or modifications to the Terms of Use will constitute your acceptance of the revised Terms of Use. Therefore, you should review the Terms of Use and applicable policies from time to time to understand the terms and conditions that apply to your use of the Sites and/or Services. If you do not agree to the amended terms, you must immediately stop using the Sites and/or Services. To the extent that notice is required under any applicable law or otherwise, you waive the right to such notice.
Governing Law And Forum Selection
Claims Subject To Mandatory And Binding Arbitration, Class Waiver, And Jury Trial Waiver
Please read the following important section carefully.
Except for small claims disputes or claims related to intellectual property, you and we waive our rights to a jury trial and to have any dispute arising out of or related to the Sites or Services resolved in court. Instead, disputes relating in any way to the Sites or Services must be submitted to binding arbitration administered by JAMS. The Federal Arbitration Act and federal arbitration law apply to this agreement. The most recent version of the JAMS Rules are available at www.jamsadr.com/rules-download and are hereby incorporated by reference.
You and we agree that any dispute arising out of or related to the Sites or our Services is personal to you and us and that any dispute will be resolved solely through individual action, and will not be brought as a class arbitration, class action, or any other type of representative proceeding.
You and we agree that for any arbitration you initiate, you will pay the filing fee (up to a maximum of $250 if you are a consumer), and we will pay the remaining JAMS fees and costs. For any arbitration initiated by us, we will pay all JAMS fees and costs. You have the right to an in-person hearing in your hometown area.
You have the right to opt out of binding arbitration within 30 days of the date you first accepted the terms of this section by contacting us here. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with the section, “Governing Law and Forum Selection.”
If any portion of this section is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision shall be severed from these Terms of Use; (b) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of this section or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to this section; and (c) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall stay pending the outcome of any individual claims in arbitration. Further, if any part of this section is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this section will be enforceable.
Copyright Infringement Notices & DMCA Notices
a. We comply with the provisions outlined in the Digital Millennium Copyright Act applicable to internet service providers (17 U.S.C. Sec. 512, as amended). If you have any complaints with respect to material posted on the Sites, you may contact us by visiting our contact page and sending us a message.
b. Any notice alleging that materials available on or distributed through the Sites infringe upon intellectual property rights must include the following information:
- An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
- A description of the copyrighted work or other intellectual property you believe has been infringed.
- Details about the material that you claim are infringing and where it is located on the Sites;
- Your contact information, including your address, telephone number, and email address;
- A statement from you affirming that you have a good faith belief that the use of the materials on the Sites, which you are reporting, is not authorized by the copyright owner, its agent, or the law.
- A statement from you that the information provided in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on behalf of the copyright or intellectual property owner.
c. We will promptly terminate without notice the accounts of users we ascertain as “repeat infringers.” A repeat infringer is a user who has been notified of infringing activity on more than two occasions or whose User Content has been removed from the Sites on more than two occasions.